To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address above - click the start button
- Select the items you wish to return
- Shipping guidelines will be e-mailed once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- Product must be in original and unused condition
- Item should be in 'as new' undamaged packaging with tags intact
Food, special order, clearance or care product items are not returnable.
If you have a product sizing or other product issue please contact us at email@example.com as these can often (not always) be solved without a return
Are there any charges for return?
- Any initial shipping charges are non-refundable
- You are responsible for the charges of shipping the returned item
- There are no re-stocking charges for the return of the item(s)
- Mountain Dog will cover the additional shipping cost for getting your replacement products to you (UK only)
How soon will I get my refund/exchange?
- Once your return is received and inspected we will notify you of the returns acceptance
- If everything is returned as expected your refund/exchange will be approved
- Refunds will be processed on your original method of payment
- Exchanges are typically dispatched within 24 hours of the item landing back with Mountain Dog HQ - we will email you if there is any delay
- Please allow 3-5 working days for any credits to show on your account
Want your replacement item quicker?
- Feel free to raise a new order for the replacement and request a refund on the return item