To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address above - click the start button
  • Select the items you wish to return
  • Shipping guidelines will be e-mailed once the return request is approved

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • Product must be in original and unused condition
  • Item should be in 'as new' undamaged packaging with tags intact

Food, special order, clearance or care product items are not returnable.

If you have a product sizing or other product issue please contact us at bark@mountaindog.uk as these can often (not always) be solved without a return

Are there any charges for return?

  • Any initial shipping charges are non-refundable
  • You are responsible for the charges of shipping the returned item
  • There are no re-stocking charges for the return of the item(s)
  • Mountain Dog will cover the additional shipping cost for getting your replacement products to you (UK only)

How soon will I get my refund/exchange?

  • Once your return is received and inspected we will notify you of the returns acceptance
  • If everything is returned as expected your refund/exchange will be approved
  • Refunds will be processed on your original method of payment
  • Exchanges are typically dispatched within 24 hours of the item landing back with Mountain Dog HQ - we will email you if there is any delay
  • Please allow 3-5 working days for any credits to show on your account

Want your replacement item quicker?

  • Feel free to raise a new order for the replacement and request a refund on the return item