COVID-19 Operation Statement

Wednesday 25th March 2020

Mountain Dog have increased their return policy from 30 to 60 days during the COVID-19 restrictions to allow you to buy on-line with confidence. Valid for purchases made on/from 1.3.20

Sunday 22nd March 2020

Mountain Dog will not offer it's face to face retail appointments in our Cumbrian HQ until further notice. On-line is operating as usual.

Thursday 19th March 2020

Royal Mail are no longer guaranteeing pre 1PM special delivery services so Mountain Dog have temporarily removed this option until the end of this restriction

Wednesday 18th March 2020

Mountain Dog operations remain 100% intact and we are conducting business as usual online & in-store

We are currently engaging a prepare for the worst / hope for the best mitigation strategy. While our supply chain and logistics partners have announced small changes to their policies, this will not significantly disrupt our operations in the short term. However, we expect the situation to evolve rapidly, and therefore we will regularly update our website and social channels to reflect any challenges we experience. Please check out for updates.

The only upside of this news is that with more home working and less social interaction, we will enjoy more quality time with our dogs - We wish you and your families the best during this health challenge and assure you our lights remain on and we are fully committed to providing the best equipment and service to you as always.

Julia, Managing Director for Mountain Dog Ltd