Contact Support

During opening hours simply the click the widget which will be displayed on the bottom right of your screen to contact us.

Please note that this isn't an instant chat feature but we will respond ASAP within our opening times.

Out of hours: please drop us an e-mail at or via messenger on Facebook @mountaindogltd, again this will be dealt with quickly within our opening times.


Your order number is always helpful to swiftly resolve any queries. Note we always intend to reply to you quickly during our opening times so please consider this if submitting an enquiry when we are closed. Occasionally messages have been known to route to spam or not get delivered so if a few hours have passed on the below schedule please reach out via another contact method to check we have your enquiry.



Customer Service Opening Hours

Monday to Friday - 9.00am to 4.00pm  (Telephone & Online)

Saturday - 9.00am to 4.00pm (Online Only)

Sunday - Closed

Telephone: 01670 343010

Please Note: we have limited capacity on all contact methods at certain times of the day but please be assured we will respond to your messages ASAP


For returns please visit our returns portal

For shipping details please visit our Carriage page